Frequently Asked Questions

Our own AST items ship fast from Wesley Chapel, Florida, though busy weeks and holidays can add a little time, and if there's a real delay on our side we'll let you know by email or phone. Items from our partner brands ship straight from the brand on their own timeline, and anything printed to order is made for you first, so it takes a little longer and ships separately. Printables don't ship at all, because your download is ready as soon as you've paid, and gift cards arrive by email. Once your package is on its way, delivery time depends on where you live and the carrier.

Look for your shipping confirmation email, which has your tracking number, and tracking usually starts updating within 24 hours of shipping. If your order includes partner or printed-to-order items, it arrives in more than one package and each package gets its own tracking number, so don't worry if the first box is missing something. If you can't find the email, check your promotions or spam folder, then email us with your order number.

If it hasn't shipped yet, we'll try. Email contact@adultsskatetoo.com as soon as you can with your order number and what needs to change. We pack orders quickly, so we can't promise to catch every one in time, which is great news for your stickers and less great news for typos. Please double-check your address at checkout, because we can't refund a package delivered to an address that was entered wrong.

When the AST items in your order add up to $40 or more, we ship them free within the US, and a Rink Side Tote ships free in the US even on its own. Shipping for smaller orders and for orders going outside the US is calculated at checkout. Items from our partner brands and tees marked printed to order ship separately with their own shipping at checkout, so they don't count toward the $40. The bar in your cart only counts the items that do, so it always shows how close you are.

They're made just for you after you order, so they take a little longer to reach you than the things we ship ourselves. They come from our print partner with their own tracking number, so they may arrive on a different day from the rest of your order, and anything else in it, like stickers or a tote, still ships fast from us. Because they're made for you, they can't be returned for a change of mind or a different size, but if one arrives misprinted or damaged, email us a photo within 14 days of delivery and we'll replace it.

We ship to every US state and territory, including P.O. boxes and APO, FPO and DPO addresses, and we ship worldwide too. You'll see the shipping options for your address at checkout. International orders can take longer to arrive, since customs, weather and carrier delays are out of our hands.

You might, depending on your country. Customs duties, import taxes and any fees from your local customs office are the buyer's responsibility, so by placing an international order you agree to cover them. If an international package is refused or sent back because those fees weren't paid, we can't refund or credit it, so it's worth checking your country's rules before you order.

Check your tracking first, then email us with your order number so we can help. Once a package is in the carrier's hands, loss or damage in transit is covered by a claim with the carrier rather than by us, so if something arrives damaged, contact the carrier to start a claim. Keep all of the packaging and the items, because they'll usually want to see them. Our shipping policy has the details.

Yes, you can exchange an eligible item or return it for store credit within 14 days of delivery, as long as it's unworn, unwashed and in its original condition. Many of our pieces are made in small runs, so an exchange depends on the size or item you'd like still being in stock, and if it's sold out, we'll give you store credit so you can shop again later. We don't refund to the original payment method, and we don't charge a restocking fee. Our refund policy has the full details.

Email contact@adultsskatetoo.com within 14 days of delivery with your order number and what you'd like instead. Return shipping is up to you, and if you'd like a prepaid label we can send one, with its cost taken off your store credit or exchange. To return something from CRS Cross or Rude Cosmetics, email us the same way and we'll work it out with the brand, so you only ever have to deal with us.

Heat transfers and everything in our OneofOne, Mystery Merch, Sale & Clearance, AST Premium Zip Up Jackets and Pre Loved Skating Gear collections are final sale, so they can't be returned or exchanged. They're final sale because they're clearance, one of a kind, a surprise, made in a limited run, secondhand or meant to be applied at home. A sale price on its own doesn't make something final sale, so a marked-down item outside those collections can still be exchanged or returned for store credit.

Once a heat transfer has been applied or attempted we can't credit it either, even if it didn't turn out, because the result depends on heat, pressure, fabric and technique. Printables are final sale once you've bought them, and if a file won't open we'll send you a new one. Tees printed to order are final sale too, because they're made just for you, but if one arrives misprinted or damaged, email us a photo within 14 days of delivery and we'll replace it. If you're unsure about anything, email us before you order or press.

We print our stickers in-house on kiss-cut vinyl, and every design is made for adult skaters. They're water and weather resistant, so they hold up on water bottles, skate bags and laptops, and a bottle that lives at a cold rink is no problem. Rinsing it under the tap is fine, but a dishwasher cycle will lift them, so hand wash anything they're on. Most are about 2 to 3 inches across, and each product page lists its own size.

Pick any 3, 5 or 10 stickers in our bundle builder, or add them to your cart one by one, and the discount adds itself, with 18% off three, 25% off five and 32% off ten. There's no code to remember, and you can mix any designs you like. The Mystery Sticker Bundle is its own set of six and doesn't count toward the pack discount.

The Rink Side Tote is 10 inches long, 7 inches tall and 6 inches wide, and weighs about 25 oz. It stands up on its own on the rink boards, so it won't flop over while you lace up, and it has inner pockets for your guards, gloves, soakers, phone and snacks. It ships free in the US even on its own, and it comes with a free heat transfer, one per order.

It's made of vegan (polyurethane) leather, so it wipes clean, which comes in handy when it lands somewhere damp next to the ice. Use a damp cloth with a little mild soap for spots, and keep it out of the washing machine.

Yes, and most of it is OneofOne pieces, each made once in a single size and never restocked. The Skater Things and Knife Shoes Cat tees are printed to order instead, so they're made for you after you order. OneofOnes are final sale, so check the size in the product name, and email us before you order if you'd like help with fit.

The brands ship them directly. We carry CRS Cross skating gear and Rude Cosmetics makeup in partnership with each brand, so their items come straight from the brand's own warehouse with their own tracking number. Partner items say "Ships separately" on the product page, and their shipping is calculated at checkout rather than included in our free US shipping on AST orders.

Just email us at contact@adultsskatetoo.com with your order number, whether it's a tracking question or a return, and we'll work it out with the brand, so you never have to chase CRS Cross or Rude Cosmetics yourself.

No, and you'd be in very good company, because plenty of adults start figure skating. Many rinks run Learn to Skate classes with an adult group, and our guide to starting figure skating as an adult walks you through finding a rink, buying skates and your first lesson. You won't be the only grown-up holding the wall at your first class either.

Warm, stretchy layers you can bend your knees in, like leggings or athletic pants, a fitted long-sleeved top and a light jacket you can take off as you warm up. Always wear gloves, and a helmet is a good idea while you're learning. Our guide to what to wear ice skating has more ideas.

No, rental skates are fine for your first few weeks. Once you know you're sticking with it, get fitted in person, and our fitting guide explains what a good fit feels like. We don't sell skates ourselves.

Start at your local rink. Many run beginner classes for adults, and the skating director can point you to coaches who teach grown-ups. Our first lesson checklist covers what to bring, and our guide to choosing a coach helps when you're ready for private lessons.

Bend your knees, go down sideways onto your hip, tuck your chin and keep your hands in. Practicing a few falls at home before your first lesson takes a lot of the fear out of it, and our guide to falling safely and getting back up walks you through both.

Everyone moves at their own pace, so there's no set timeline. Most of a first month goes on balance, gliding on two feet, swizzles, a first stop and learning to fall, and sore ankles and the odd frustrating day are normal. Our guide to your first 30 days is a rough map of what to expect.

Public sessions are open to everyone and usually cost the least, but they're busy and many rinks don't allow jumps or spins on them. Freestyle sessions are for figure skaters practicing jumps, spins and programs, and some rinks also run adult-only ice. Our guide to ice time and sessions explains how to read a rink schedule.

When your edges start to slip and your stops lose their bite, rather than on a set schedule. How often that happens depends on how much you skate and how you look after your blades, and new blades usually need sharpening before their first skate. Our sharpening guide covers the signs.

Yes, we're still here. Adults Skate Too started in 2018 as an Instagram account for adult skaters, and it's still skater-owned and run by Erika Venza, who writes our free guides for adult skaters. The shop is open for stickers, totes and gear from our partner brands, and more than 25,000 adult skaters hang out in our Facebook group.

Please do. We love hearing from adult skaters, so tell us about a first lesson, a test, a comeback or anything else on our share your story page.

We'd love to see AST at your rink, and our wholesale page explains how to carry it through Shopify Collective. If it doesn't answer your question, send us a message below.