Shipping Policy

This policy was last updated on October 11, 2026.

We pack and ship our own AST items from Wesley Chapel, Florida. A few things in the shop come from our partner brands or are printed to order, and those travel separately with their own timing and tracking, so we've set out below what to expect from each.

When your order ships

Most AST orders ship within 1 to 3 business days. Busy weeks and holidays can add a little time, and if there's a real delay on our side we'll let you know by email or phone as soon as we can. Once your package is on its way, delivery time depends on where you live and on the carrier.

Shipping costs

When the AST items in your order add up to $40 or more, we ship them free within the US. For smaller orders, and for orders going outside the US, shipping is calculated at checkout. Free shipping covers the items we ship ourselves, so items from our partner brands and anything printed to order don't count toward the $40 and have their own shipping charge at checkout.

Where we ship

We ship to every US state and territory, including P.O. boxes and APO, FPO and DPO addresses, and we ship worldwide. You'll see the shipping options for your address at checkout.

Partner brands

We carry CRS Cross skating gear and Rude Cosmetics makeup in partnership with each brand. Their items ship separately, straight from the brand's own warehouse, on the brand's own timeline and with their own tracking number. CRS Cross gear usually ships within 3 to 5 business days. Partner items say "Ships separately" on the product page and in your cart, their shipping is calculated at checkout, and they never count toward our free US shipping.

Items printed to order

Some items are printed just for you after you order, and the product page will say so. They need a few extra business days to be made, and then they ship separately from our print partner with their own tracking number.

Printables and gift cards

Printables are digital downloads, so there's nothing to ship and your download is ready as soon as you've paid. Gift cards don't ship either, because they arrive by email. If you can't find a download or a gift card, email us with your order number and we'll send it again.

Tracking

When your order ships, you'll get a shipping confirmation email with your tracking number, and tracking usually starts updating within 24 hours. An order that includes partner or printed-to-order items arrives in more than one package, and each package gets its own tracking number.

Your shipping address

Please double-check your address at checkout, since you're responsible for making sure it's right. If you spot a mistake, email us at contact@adultsskatetoo.com right away and we'll try to fix it before the order ships, although we pack quickly and can't promise to catch every one. If a package is delivered to an address that was entered wrong at checkout, we can't refund it, and the carrier is the one to contact about a claim.

Lost or damaged packages

If your package seems lost or arrives damaged, check your tracking first and then email us with your order number so we can help. Once a package is in the carrier's hands, loss or damage in transit is covered by a claim with the carrier rather than by us. If something arrives damaged, contact the carrier to start a claim and keep all of the packaging and items, because they'll usually want to see them.

International orders

International orders can take longer to arrive, since customs, weather and carrier delays are out of our hands. Customs duties, import taxes and any fees charged by your country are the buyer's responsibility. If an international package comes back to us because those fees weren't paid or the delivery was refused, we can't refund or credit it.

Questions

If you have a question about shipping, email us at contact@adultsskatetoo.com with your order number and we'll be glad to help.