Person wearing ice skates on a frozen lake with mountains in the background

FAQs

What can we help you with?

Orders & Returns

Can I cancel my order?

Once an order is placed, we are unable to alter or cancel it. However, you can exchange the items or return them for store credit.

How long does it take to process an order?

Most AST orders ship within 2–5 business days. Custom items or made-to-order products may take longer. You’ll receive a tracking number as soon as your order is on its way!

What if my item arrives damaged or incorrect?

We want you to love your order! If anything’s wrong, please contact us within 7 days of delivery with a photo and your order number.

Can I use a discount code on everything in my cart?

Discount codes apply to AST products only.

Items marked “Ships from Partner Brand” or consignment items are excluded from all discounts and promotions unless otherwise noted.

Do you accept returns or exchanges?

We offer exchanges or store credit within 14 days of delivery, as long as:

  • The item is unworn, unwashed, and in original condition
  • The size/item you need is still available (some items are limited run)

If the item you want isn’t in stock, we’ll send you a store credit code so you can shop again later.

Why am I being charged a customs or VAT fee?

We do not issue refunds for international packages that are returned due to:

  • Unpaid customs or VAT
  • Refusal to accept delivery

By placing an international order, you agree to cover any duties, import taxes, or fees required by your country.

Shipping

What countries do you ship to?

We ship worldwide! However, international orders may experience delays due to customs processing, weather, or carrier issues outside our control.

How much is shipping?

Shipping is calculated at checkout based on weight, delivery location, and what’s in your cart. Orders over $60 qualify for free shipping, unless your cart contains items fulfilled by partner brands.

Do you offer free shipping?

Yes! We offer free shipping on AST orders over $60 (before tax).

Important: Partner-brand items (labeled “Ships from Partner Brand”) do not count toward the free shipping minimum and may include separate shipping fees.

Why did I get two tracking numbers?

If your order includes both AST, our printing partners, or other partner brands, they may ship separately. You’ll receive tracking info for each shipment.

Do Collective or partner brand items qualify for free shipping or discount codes?

Items marked as “Ships from Partner Brand” or part of the AST Collective are fulfilled separately by the brand itself. These products:

  • not included in AST’s free shipping threshold
  • separate shipping fees at checkout
  • excluded from all AST discount codes and promotions

You’ll still receive tracking info from us, but delivery timelines may vary depending on the brand.

My package was marked delivered, but I don’t see it — what do I do?

Sometimes carriers mark items as delivered prematurely. Please wait 24 hours and double-check with your household or neighbors. If it still hasn’t arrived, reach out to us and we’ll help you track it down.

Rink Side Totes

Why is the Rink Side Tote Bag perfect for adult skaters?

The Rink Side Tote Bag is designed specifically with adult skaters in mind. It’s compact yet spacious enough to hold all your skating essentials, from gloves and water bottles to skate guards and snacks. Its stylish and minimalistic design ensures you look great while staying organized.

What materials is the tote made from?

Our Rink Side Tote is crafted from high-quality polyurethane leather, which is vegan-friendly and durable. The material ensures longevity while maintaining a sleek and modern appearance.

Does the bag fit on rink boards?

Yes, the tote is designed to fit perfectly on the side of the rink boards, making it convenient for rink-side access to your essentials.

How many pockets and zippers does the tote have?

The Rink Side Tote features multiple pockets and zippers to keep your items secure and organized. It’s designed for functionality, offering designated spaces for smaller items like keys, phones, and skating accessories.

What are the dimensions of the tote bag?

The tote measures 10 inches long, 7 inches tall, and 6 inches wide, providing ample space for your essentials without being too bulky.

How do I clean the tote?

The Rink Side Tote is easy to maintain. Simply wipe it down with a damp cloth and mild detergent for spot cleaning. Avoid machine washing to preserve the material and design.

Is the Rink Side Tote Bag vegan-friendly?

Yes, the tote is made from polyurethane leather, a high-quality, vegan-friendly material that’s both stylish and sustainable.

Can I use the tote bag for non-skating purposes?

Of course! While it’s perfect for skating essentials, the tote’s versatile and stylish design makes it ideal for everyday use, whether you’re heading to the gym, running errands, or enjoying a casual outing.

Apparel

How does the sizing run? Should I size up or down?

Most products run true to size unless noted otherwise. For a looser fit, we suggest sizing up. Check the size chart on this page for specific measurements.

What is the fabric and feel of this item?

We choose soft, breathable materials perfect for layering under jackets or wearing rink-side. You’ll love how lightweight and cozy it feels.

Can I exchange it if it doesn’t fit?

Absolutely! We offer exchanges within 14 days. Just visit our Refund & Exchange Policy page for steps.

How do I wash and care for this item?

We recommend washing on cold, inside out, and tumble drying low or hanging dry to keep your gear looking great.

Is this item limited edition or restocked regularly?

Some styles are limited edition and may not be restocked. If you love it, grab it before it’s gone!

Learning to Skate

Can I start ice skating as an adult, or is it too late for me?

It's never too late to start ice skating! Many adults take up skating for fun, fitness, and even competition. With determination and practice, you can enjoy skating at any age.

What should I wear for skating as an adult?

Opt for comfortable clothing that allows freedom of movement, like leggings or athletic pants. Layering is key, so a fitted top with a warm sweater or jacket is ideal. Check out our super cute selection of skating tees and jackets! Don't forget gloves and thick socks to keep your hands and feet warm.

Do I need any protective gear?

While not mandatory, wearing protective gear like a helmet and knee/elbow pads is recommended, especially for beginners. Safety should be a top priority.

Are group or private lessons better for adult beginners?

It depends on your preference and learning style. Group lessons offer a social aspect and are often more affordable, while private lessons provide personalized attention and faster progress.

How can I learn to skate as an adult?

Consider taking adult skating lessons offered by local rinks or skating clubs. These lessons are tailored to adults and can help you build confidence and learn the basics. Also, be sure to join our Facebook Group and network with other adult skaters in your area who may have advice for you!

What are some tips for overcoming the fear of falling?

Falling is a natural part of learning to skate. Wearing protective gear and practicing falling safely can help alleviate fear. Gradually build confidence by starting with basic movements and balance exercises.

How do I care for my ice skates?

After each session, wipe down the blades to prevent rust. AST offers branded ombre microfiber towels perfect for this. Store skates in a dry place and consider using blade guards when off the ice. Regularly check and tighten screws as needed. Read our blog about it here!

What are some recommended warm-up exercises before skating?

Light stretching, leg swings, and ankle rotations can help warm up your muscles and joints before hitting the ice. It's important to start slowly to prevent injury.

Still need help? Contact us